Delivery details


Prices include GST where applicable.


Placing an Order


Internet 24 hours a day, 7 days a week

Telephone (03) 5756 2919. Monday to Friday,  9am-5pm.



Dispatch Times


Orders will be dispatched upon payment processing/receipt and within 48 hours.

Orders received on weekends will be processed the following Monday.

Orders placed on a public holiday will be processed the following business day.

For large/special orders, payment and delivery terms will be discussed and confirmed at time of quotation and order.


Delivery Methods - Australia ONLY


Unless otherwise agreed:

Business addressed deliveries (with a person available to receive) will be made by courier. 

Private residence addressed deliveries will be made primarily by courier or by Australia Post, whichever is established as the most economical.

For WA; NT and QLD delivery is made only by courier and only to Metro areas due to impossibly high postage rates. But please contact us and we'll work out the best way to get your parcel delivered.

Should the recipient not be at home, a card will be left for the parcel to be collected from the relevant depot/post office. No delivery will be left unattended at doorstep unless you have requested this (and thus take full responsibility).


Please contact us for further information regarding bulk orders/deliveries.


Whilst we endeavour to ensure that your delivery is made at the allocated time, we cannot guarantee unforeseen circumstances. It is the customer’s responsibility to inform Alpine Valleys Fine Foods, if a delivery has not arrived. Please make sure that you advise us of the correct address for the recipient. Additional charges will be made for re-delivery due to incorrect address.


We take the utmost care in packaging our products and hampers to arrive in good condition. If a product arrives damaged due to delivery, please inform us immediately.


Delivery Prices


Delivery prices will be calculated upon checkout and vary depending on recipient location (State) and order size.  Where ordering one item may attract a postage price of e.g. $13 - ordering 3 items sent to the same address could still amount to the same postage.


Terms and Conditions




For single, individual orders - if an order needs to be cancelled, please email or telephone us immediately and within 7 days of the specified delivery date. If the product/s have already been dispatched orders may not be cancelled.



If an item is unavailable we will replace it with a similar item of equivalent or greater value.


Privacy and Security

Alpine Valleys Fine Foods respects your privacy and security and upholds your right to protect personal information that you provide us with to facilitate your order. We will not sell or share any personal information provided by you.


Sale of Liquor

Under the Liquor Control Act 1998, it is an offence to supply alcohol to a person under the age of 18 years and for under the age of 18 years.



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